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Optometry Virtually Connected
Optometry Virtually Connected
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FAQ

Frequently Asked Questions

General information

  • Time zones: You don't need to worry about the time difference, the platform automatically adjusts the program to be displayed in your time zone.
  • Looking for information on a particular topic of presentation? Click the Presentations button on the left-hand side menu and choose from the listing.
  • Want more information about the Program, Presenter or Sponsor? These are easily accessed via the left-hand side menu.

Platform access

Browsers
  • To fully access Optometry Virtually Connected you will need the latest version of the following browsers:
  • Google Chrome 
  • Google Chrome iOS 
  • Firefox 
  • Firefox for iOS 
  • Microsoft Edge
  • Safari
  • We recommend that you don't use Internet Explorer for this event as the event platform is not optimised for this browser.  If you do have technical difficulties, click on the pink button which appears to the bottom right of each Optometry Virtually Connected platform and you will receive quick technical support. 
 Can’t log in?
  • If you have forgotten your password, when you try to log in ask for a password reset. You will then receive an email asking you to reset your password. 
 Can’t access the live presentations?
  • If you are unable to watch the live presentations once Optometry Virtually Connected has commenced, you may have created a user account but not completed your registration. Please contact ovc@optometry.org.au and we will be able to complete your registration for you. 
 Wondering if you need to log in and out of the platform?
  • The platform will allow you to stay logged in all day, even if you are not active on it e.g. viewing presentations. The only time it will log you out is if you are trying to log in on another device as you can only be logged in on one device at a time.

Delegate support

Want to set up your profile?
  • Upon logging in to the virtual platform, go to the Account button at the top right of the screen and select Edit Profile from the dropdown list. You can add a photo, short biography and links to your social media accounts.
 Unsure about how join a live CPD session or social event?
  • Go to the Program tab for an overview of the conference program. To join a live session or a talk, simply click on the Watch Live button on the top menu to join a live presentation.
 Looking to connect with other Delegates?
  • Information about the attendees that are currently online can be found on the Who's Here tab. Click an attendees profile to read about them or send a direct message. Click on the Chat function to start a conversation (this can be turned on and off by individual delegates).
 You have paid to attend but you are now unable?
  • Once payment to attend the Event has been received, any non-attendance, cancellation or request for transfer, is subject to the following terms:
  1. No refund will be provided for non-attendance.
  2. A full refund will be provided in the situation that you notify Optometry Australia of your cancellation in writing at least 72 hours prior to the start of the Event.

Technical support

 Needing technical support?
  • If you're in the platform and need technical assistance, hit the pink support icon at the bottom right corner of your screen. All tech support is located in Australia.

CPD – program

 Looking to find out what CPD is on offer?
  • Go to Program link in the left-hand menu to find the daily program 
 Looking for a downloadable copy of the live CPD program?
  • You can download and print the full live program by clicking on the Printable Program link in the left-hand menu.
 Want to access the speaker's presentation materials?
  • If a speaker has agreed to share their presentation materials, they will be available on the Resources section of their Presenters page. You can also access their presentation materials in their respective Sessions on the Agenda page.
  • Note that not all speakers have agreed to share their materials for attendees to download. However, all live content will be available on-demand, including slides presented during that session, and you may re-watch at your convenience.
 Want to learn more about the Presenters?
  • Information about the Presenters can be found on the Presenters tab in the left menu. Read more about each speaker, their presentations and download resources if provided.
 Will sessions be recorded?
  • Yes, all live presentations will be recorded and will be available exclusively to delegates on this platform for 30 days from the end of the conference. Members will also be able to find the presentations on Optometry Australia's Institute of Excellence website.
  • You will be able to locate the recordings by clicking on the presentation title from the Program or within the Presenters tab.

CPD – hours 

How can I obtain the maximum amount of CPD Hours available at Optometry Virtually Connected?
  • By choosing to watch all Live Webcasts, including the formal Multiple Choice Assessment Questions  (noting a pass mark of 50% for each set of questions) aligned to the live program, plus if you undertake the entire On-Demand CPD Program, you will obtain the maximum amount of 42.5 CPD hours available.
 Will Optometry Virtually Connected include ‘interactive’ hours? 
  • Optometry Virtually Connected is an entirely online event and, at present, there are no “interactive” hours planned. The virtual nature of this conference, with its high volume of delegates, means that setting up virtual conference rooms for small group discussions, which enable a two-way flow of interaction, is difficult to facilitate online. AHPRA/OBA’s definition of “interactive” activity is “Learning that involves 2-way flow of information and occurs with other practitioners, such as face to face OR interactive online education“. You will most certainly have the opportunity to be able to obtain all your non-interactive CPD requirements (including therapeutic requirements) by attending the various elements of Optometry Virtually Connected.
 I'm wanting to watch the conference with someone else. Will I get CPD Hours.
  • Unless you log in from your own registered account your CPD hours will not show up in your learning plan. You can, however, manually upload your points to your learning plan. The platform will only recognise the delegate account which is logged onto the platform.

CPD – live webcasts

Will my attendance at a live webcast be automatically upload into my Institute of Excellence Learning Plan, and when can I complete my Learning Plan reflections? 
  • Optometry Australia members: Optometry Australia will automatically upload the live presentations that you attended into your Learning Plan after the conference. This will take between 5-7 days after the conference. You can then login and enter your reflections for each session. If you would prefer to enter your reflections during Optometry Virtually Connected, you will need to manually enter your sessions into your Learning Plan. You can do this by clicking here and adding each session/lecture you have attended by selecting the Conference topic in Step 1 and step 2.  
  • All other delegates: You can download a copy of your attendance certificate as proof of participating in the CPD program. However, the platform needs to collate all the information from the days proceeding overnight before the certificates will be ready.
 Will sessions be recorded?
  • Yes, all live presentations will be recorded.
  • Optometry Australia members: Your will be able to find the presentations on Optometry Australia's Institute of Excellence website over the next few days.
  • All other delegate: You will have until 30 days or until 5:30pm AEST/7:30pm NZST Tuesday 19 July, to complete any recorded live presentation or on-demand course via the On-Demand section of the event platform. 
  • You will also be able to locate the recordings by clicking on the presentation title from the Program or within the Presenters tab. 

CPD - assessment

 What assessment program do you have?
  • Each Live Webcast has a set of 10 Multiple Choice Questions related to the educational content delivered. You can answer these questions by clicking on the Assessment tab or alternatively, go to the Presentations tab, click on the presentation relating to the assessment that you wish to complete, scroll down to “Assessment” and then click on the “Assessment” link. You have until 11:59pm AEST on Sunday 19 June 2022 to complete any of the assessments aligned to the lectures you have attended.
  • You only have one chance to complete the assessment per Live Webcast.
 Do I have to complete the assessment program?
  • Optometry Australia members: You do not have to complete any of the Assessments but they will assist you to gain more CPD hours e.g. upon successfully answering at least 50% of each assessment correctly, you will be awarded with an extra 0.50 hours of CPD in addition to the time spent viewing the presentation. Each of the live program courses has 10 multiple choice questions and to complete them simply go to the Assessments menu on the Optometry Virtually Connected event site and locate the lecture or lectures and click on the Assessment link. 
  • NZ delegate: ODOB stipulates that you must complete the Assessment to gain your points for live presentations. Each of the live program courses has 10 Multiple Choice Questions and to access them, simply go to the Assessments menu on the Optometry Virtually Connected event site and locate the lecture or lectures. You will need to receive a 70% pass rate for each assessment completed.
  • All other delegates: You do not have to complete any of the Assessments.
 How long after Optometry Virtually Connected do I have in order to complete the Live Webcast Assessment component?
  • The Live Webcasts' formal Assessment component will be available to delegates via the Optometry Virtually Connected platform until 11:59pm AEST on Sunday 19 June 2022. You can view and attempt the Assessments on the Optometry Virtually Connected platform as many times as you like until this shut-off time.
 

CPD – On-Demand program

 Will the On-Demand course I complete be automatically upload into my Institute of Excellence Learning Plan, and when can I complete my Learning Plan reflections?
  • Optometry Australia members: No. Optometry Australia encourages members not to complete any On-Demand courses on the Optometry Virtually Connected platform as you will need to manually enter these into your Learning Plan after the conference. Instead, all On-Demand courses are available on the Optometry Australia Institute of Excellence and we recommend that members complete them there as then they will be automatically uploaded to your Learning Plan. To access the course within the Institute via the Optometry Virtually Connected platform, simply click on the Optometry Australia Member's link under each On-Demand course. 
  • All other delegates: When you complete an On-Demand course you can download a copy of your attendance certificate as proof of completing the CPD program. However, the platform needs to collate all the information from the days proceeding overnight before the certificates will be ready.

CPD – Certificates

Can I print a certificate of completion for my CPD records?
  • Optometry Australia members: You don’t need a certificate of completion as Optometry Australia will automatically upload the live presentations that you attended into your Learning Plan after the conference. This will take between 5-7 days after the conference. You can then login and enter your reflections for each session. If you would prefer to enter your reflections during Optometry Virtually Connected, you will need to manually enter your sessions into your Learning Plan. You can do this by clicking here and adding each session/lecture you have attended by selecting the Conference topic in Step 1 and step 2.  
  • All other delegates: You can download a copy of your attendance certificate as proof of participating in the CPD program. However, the platform needs to collate all the information before the certificates will be ready so please check back 2-3 days after the conference closes to access your certificate. For New Zealand delegates and Australian non-member delegates to get a breakdown of your lecture point/hours you can print off the the printable program. You will find a copy of your certificate in your personal dashboard on the event platform. To access, simply click on your initials in the top right-hand of the platform, select My Dashboard from the drop down and then in the blue menu on the left, click on My CPD. You will be able to download your certificate or email it to yourself.  

Sponsors and Exhibitors

 Looking to connect with Sponsors and Exhibitors?
  • Click on the Product Showcase tab on the left menu and then click on the company you wish to view. Please note that sponsor stands will not be manned during Optometry Virtually Connected but you will be able to connect with them by sending an email to a particular sponsor or exhibitor who will get back to you after the conference. And don’t forget to scroll to the bottom of their page to view and download any resources that have been made available by the exhibitor.

What is Optometry Virtually Connected and who runs it?

Optometry Virtually Connected is a no-borders conference and product showcase enabling optometrists convenient one-click access to quality education, innovation and fellowship without the need to leave the practice or home. Optometry Virtually Connected was created in 2020 by Optometry Australia, the peak professional body for optometrists in Australia. It was developed by optometrists, for optometrists.